Submit Support Request
Please provide detailed information to help us assist you better. You will receive a confirmation email upon submission.
Form Usage Restrictions
This support form is exclusively for existing clients seeking product-related support.
For product purchases, sales-related queries, or new business inquiries, please contact our Sales Team: sales@isarvait.com or call +91 98765 43210
Ticket Levels & Definitions
Level 1 (L1)
Basic Support: Password resets, basic how-to questions, simple configuration
Response Time: Within 4 business hours
Level 2 (L2)
Technical Support: Software bugs, performance issues, integration problems
Response Time: Within 8 business hours
Level 3 (L3)
Advanced Support: Critical system failures, security incidents, major bugs
Response Time: Within 2 business hours
Escalation Matrix
| Escalation Level | Responsible Contact | Response Timeline | Contact Method |
|---|---|---|---|
| Level 1 | Support Executive | 4 business hours | Email, Support Portal |
| Level 2 | Senior Support Engineer | 8 business hours | Email, Phone |
| Level 3 | Technical Lead | 2 business hours | Phone, Priority Email |
| Critical | Support Manager | Immediate | Direct Phone Call |