Customer Support Portal

Form Usage Restrictions

This support form is exclusively for existing clients seeking product-related support.

For product purchases, sales-related queries, or new business inquiries, please contact our Sales Team: bdm@isarvait.com or call +91 9902863697

Quick Links

Ticket Levels & Definitions Escalation Matrix Contact Information

Submit Support Request

Please provide detailed information to help us assist you better. You will receive a confirmation email upon submission.

Your Name

Domain Name

Email Address

Phone Number

Subject

Type of Issue/Enquiry

Message / Description

Be as detailed as possible to help us resolve your issue faster

Attach File (Optional)

Max. file size: 5MB (allowed: pdf,doc,docx,jpg,png)

You will receive a confirmation email at the submitted email address

Working Hours

Monday – Friday: 9:30 AM – 6:30 PM

Saturday & Sunday: Closed

All times are in IST (Indian Standard Time)

Tickets submitted outside working hours will be processed on the next working business day.

Support Scope

• Product functionality issues
Bug reports and technical errors
• Feature usage guidance
Account-related queries
• Integration support

For billing or sales queries, contact sales team

Upcoming Holidays

Aug 17 - Nagara Panchami

Sep 14 - Ganesha Chaturthi

Support unavailable on public holidays

Ticket Levels & Definitions

Level 1 (L1)Basic Support: Password resets, basic how-to questions, simple configuration
Response Time: Within 4 business hours
Level 2 (L2)Technical Support: Software bugs, performance issues, integration problems
Response Time: Within 8 business hours
Level 3 (L3)Advanced Support: Critical system failures, security incidents, major bugs
Response Time: Within 2 business hours

Escalation Matrix

Escalation Level	Responsible Contact	Response Timeline	Contact Method
Level 1	Support Executive	4 business hours	Email, Support Portal
Level 2	Senior Support Engineer	8 business hours	Email, Phone
Level 3	Technical Lead	2 business hours	Phone, Priority Email
Critical	Support Manager	Immediate	Direct Phone Call

Customer Support Portal

Form Usage Restrictions

Quick Links

Submit Support Request

Working Hours

Support Scope

Upcoming Holidays

Ticket Levels & Definitions

Escalation Matrix

Contact Information

Support Channels

Website Support

Software Support

Sales & HR

Sales Team

HR Department

Visit & Connect

Website

Office Address